Return & Refund

Return & Refund Policy for HockeyTees

1. Returns and Exchanges

a. Eligibility: We accept returns and exchanges for products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

b. Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer service team at HockeyTees.ca@gmail.com with your order number and details about the product you would like to return or exchange. We will guide you through the process.

2. Refunds

a. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

b. Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

c. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.

3. Shipping Costs

a. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

b. Exchanges: If you are exchanging an item, we will cover the shipping costs for the replacement item.

4. Non-Returnable Items

a. Hygiene Products: For hygiene reasons, certain items such as underwear, swimwear, and earrings are not eligible for return unless they are defective or damaged upon receipt.

5. Defective or Damaged Items

a. Inspection: We thoroughly inspect all items before shipping. If you receive a defective or damaged item, please contact us within 30 days of receiving your order, and we will arrange for a replacement or refund.

6. Contact Information

a. Customer Service: If you have any questions or concerns about our Return & Refund Policy, please contact our customer service team at HockeyTees.ca@gmail.com.

By making a purchase with HockeyTees, you agree to and acknowledge the terms outlined in this Return & Refund Policy.